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 FAQ

Here are some usual questions you may find useful

FAQ (Frequently Asked Questions)


Each listing in our web platform has chosen his cancellation policy during his /her subscription that are (a) strict,(b)medium, (c) flexible. In all cases an YachtAway is charging a 15% cancellation charge of the total booking amount.
(a) For a bareboat charter it is obvious that you need an adequate experience and you must have the licence that proves it in order to have your booking approved by the owner, also you will be needed another member of the crew to have some experience to help you navigate the yacht. (b) For a skippered yacht charter,no you don't need any boating experience. This is taken care by your skipper.
The booking price includes the rental cost of the boat only.
Upon check in you will be asked to handle over to the owner a security deposit (refundable),that is to secure the owner for any damages,and he/she will refunded it upon check out,provided that where no damages. All members in our platform are stating their security deposit fees, so you will be aware in advance. Upon check out you will be asked to fill up the tank with fuel as you had it upon check out. Also an end cleaning fee is charged that is also stated in the description of the listing.
Provisions. All harbors have supermarkets for your provisions depending on your preferences and the owner will assist you with all necessary information.
(a) Log in with your personal data (b) Choose your crew (friends) that you feel comfortable with (c) Choose your destination (d)Choose your yacht away according to your standards and budget (e)Make your inquiry (f)Wait for the owner's approval (g)Proceed with the payment,receive your booking confirmation and charter contract. Done, Enjoy.
We have two categories of listings (yachts) (a)Listing that are at an annual fee subscription. If your yacht away is listed at an annual fee subscription you have the owner's contact details revealed and you may contact him/her directly for further instruction regarding payments or any other. (b)Listings that are at a pay per booking subscription. If your yacht away is listed at a pay per booking subscription you cannot contact the owner directly, hence you are required to pay through our web platform. Yachtaway is using Braintree payment (a Paypal company) for all electronic payments so you are safe for your payments. In the event that you are unable to pay electronically you can make a bank transfer, in that case contact us at payments@yachtaway. co. uk for further instructions.
All pleasure boats and skippers adhere to strict international safety standards with regard to safety equipment and operation. But we advise you with some basic rules during your holiday. (a)Pay attention to the skipper during the check in and comply with everything he says. (Supreme master on board is always the captain!!!) (b)Make sure you have medication for seasickness as well as sunscreen and cream for sunburns (c)Do not consume alcohol or any substances during sailing (e)Do not swim during bad weather, after eating or drinking
Certainly, all yachts are fully equipped,however one might prefer his own toiletries.
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